TERMS AND CONDITIONS INCLUDING DELIVERY AND RETURN POLICY
These terms and conditions are subject to change without notice, from time to time.
ACCEPTANCE OF ORDER
Orders are accepted only on the basis that these Terms and Conditions apply to the order. GU Energy reserves the right to amend any accidental error or omission on quotations, order acknowledgements, invoices or credit notes. Without prejudice to any other rights, GU Energy reserve the right not to accept orders for whatever reason they so wish. GU Energy have the right to cancel all or any contracts with the buyer or withhold delivery of any Goods if:-
The buyer fails to pay any monies owing by the due date.
The buyer commits any breach of any contract.
DELIVERY OF ORDER
Although all delivery dates stated are given in good faith and all reasonable efforts will be made to adhere to them, no liability will be accepted for any failure to comply with such dates by reason of any cause beyond reasonable control. If the buyer fails to take delivery of the Goods on the date of delivery, GU Energy shall, without prejudice to its other rights, be entitled to store the Goods at the buyer’s risk and the buyer shall pay all storage and additional carriage costs incurred. Whilst every effort will be made to supply Goods in accordance with samples, GU Energy reserves the right to modify specifications, designs and materials where such modifications do not materially affect the quality or fitness for purpose of the Goods or to comply with any applicable standards or legal requirements. Shortages or damages should be reported within 3 days of delivery. We aim to ship all products within 2 working days of receiving an order.
We strive for 100% satisfaction with all GU Energy products. If you are unhappy with any item purchased at guenergy.co.za, you may return it for a replacement or refund within 10 days. Please contact us on 021 300 1708 and we’ll arrange your return. Please note, all shipping charges are non refundable.